Shipping Policy
FREE Shipping Policy
We proudly offer FREE shipping on ALL items you buy from VAVAME! Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 5 to 7 business days. Please consider any holidays, natural disasters or pandemics may impact delivery times.
For pre-ordered or back-ordered items
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after. But if you still don't receive the rest after 2 weeks you get your first package, please contact with us through the email cs@vavame.com or live chat immidiately.
Tracking your order
You will receive a confirmation email after your order shipped, and you can track your order through the information provided in the email.
Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at CS@vavame.com if you believe you have provided an incorrect shipping address.
Returns
By placing an order on VAVAME, you are responsible for the cost of return shipping back to VAVAME if you are returning for no reason. But if you receive a damaged or wrong product, VAVAME will take all the responsibility and pay for the fees caused during the return. Please refer to our Refund Policy for further information on how to make a return.